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Support

We’re here to help.

Questions, feedback or a problem with a listing? Send us a message and a real person on the FindFlatmates team will reply.

We reply here.

What’s it about?

For a payment, include the date and the phone or email on your account.

Quicker routes

Some answers are one click away.

  • Payments & refunds

    Charged but no pass, or charged twice? Include the phone number or email on your account and the date of payment.

    Refund policy

  • Report a listing or person

    Use “Report” on the listing or profile — it reaches us fastest. For anything urgent, message us too.

    Safety tips

  • Your data & account

    Ask for a copy of your data, correct it, or delete your account. Write from the phone number or email on your account.

    Your rights

FindFlatmates is a platform, not a broker or landlord. For problems with a property or a rental agreement, please contact the person you’re dealing with directly.